
FAQ
Welcome to our Frequently Asked Questions (FAQ) page
for the U10SILS - The Ultimate 10-in-1 Stainless Steel Cutlery Set.
We hope to answer all your questions about this versatile cutlery set.
GENERAL
FAQ
What is the U10SILS?
The U10SILS is a 10-in-1 stainless steel cutlery set designed for on-the-go dining. It includes a case, knife, fork, spoon, straw, and chopsticks.
Is the U10SILS dishwasher safe?
Yes, all components of
the U10SILS, including the case, knife, fork, spoon, straw, and chopsticks, are dishwasher safe for easy cleaning.
Can I use the U10SILS for hot foods and drinks?
Yes, the U10SILS is made from high-quality stainless steel, which is heat-resistant and suitable for hot foods and drinks.
Is the U10SILS eco-friendly?
Yes, the U10SILS is an eco-friendly alternative to single-use plastic cutlery. By using this reusable set, you can reduce plastic waste and contribute to a greener planet.
Can I take the U10SILS on an airplane?
While the U10SILS is generally travel-friendly, we recommend checking with your airline's specific regulations regarding cutlery and utensils in your carry-on luggage to avoid any issues.
CASE DESIGN
FAQ
What are the dimensions and weight of the U10SILS case?
Length: 20 cm | 8"
Width: 4.5 cm | 1.75"
Height: 3 cm | 1.25"
Weight: 77 g | 2.7 oz
What are the dimensions and weight of the U10SILS knife?
Length: 16.5 cm | 6.5"
Weight: 69 g | 2.5 oz
What are the dimensions and weight of the U10SILS fork?
Length: 16 cm | 6"
Weight: 47 g | 1.6 oz
What are the dimensions and weight of the U10SILS spoon?
Length: 16 cm | 6"
Width: 4 cm
Weight: 53 g | 1.8 oz
What are the dimensions and weight of the U10SILS straw?
Length: 18 cm | 7"
Diameter: 7 mm
Weight: 9 g | 0.3 oz
What are the dimensions and weight of the U10SILS chopsticks?
Length: 18 cm | 7"
Weight: 10 g | 0.3 oz
What are the dimensions and weight of the complete U10SILS set (including the case)?
Length: 20 cm | 8"
Width: 4.5 cm | 1.75"
Height: 3 cm | 1.25"
Weight: 262 g | 9.2 oz
What is the weight of just the U10SILS case and cutlery (without the complete set)?
The case and cutlery weigh 240 g.
How does the U10SILS lid double as an oven mitt?
The U10SILS lid is made out of silicone, which is heat-resistant. To use it as an oven mitt, simply cup your hand around the inside of the lid, and you can safely warmed dishes without the need for additional oven mitts or pot holders.
Is the U10SILS lid heat-resistant enough for oven use?
Yes, the silicone lid of the U10SILS is designed to withstand high temperatures, making it suitable for safely handling warmed dishes.
What are the advantages of using the U10SILS lid as an oven mitt?
Using the lid as an oven mitt provides convenience, as you don't need to search for a separate oven mitt when handling warmed dishes. It also saves space, as the lid is an integral part of the U10SILS set.
Can the U10SILS lid be used with any type of cookware?
Yes, the silicone lid can be used with various types of cookware, including pots, pans, casserole dishes, and baking sheets.
How do I clean the silicone lid after using it as an oven mitt?
The silicone lid is dishwasher safe, making it easy to clean. You can also wash it by hand with warm, soapy water.
Is the silicone lid of the U10SILS safe for food contact?
Yes, the silicone used for the U10SILS lid is food-grade and safe for contact with food. It does not impart any odors or flavors to your dishes.
Can I purchase the U10SILS lid separately?
Currently, the U10SILS
lid is only available as part of the complete U10SILS set. It is not sold
separately.
SHIPPING AND RETURNS
FAQ
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
What options are available for returns?
We encourage exchanges and offer store credit. Return shipping is free only if the customer chooses to exchange the product. Refunds will take up to 10 days to process.
What are the eligibility criteria for a return?
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You'll also need to provide the receipt or proof of purchase.
How can I initiate a return?
To start a return, please contact us at info@u10sils.com. Returns should be sent to the following address: 112 Ray St. North, Hamilton, ON. Items sent back without requesting a return first will not be accepted.
What should I do if I receive a damaged, defective, or incorrect item?
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will work to evaluate the issue and make it right.
Are there any exceptions or non-returnable items?
Are there any exceptions or non-returnable items?
Can I exchange an item for a different one?
Yes, the fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item. Return shipping is free only if the customer chooses to exchange the product.
What is the European Union 14-day cooling-off period?
If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. The same eligibility criteria apply as mentioned earlier.
How will I receive my refund, and how long will it take?
We will notify you once we've received and inspected your return, informing you whether the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Keep in mind that it may take some time for your bank or credit card company to process and post the refund as well.
What should I do if it's been more than 15 business days since my return was approved, and I haven't received my refund?
If more than 15 business days have passed since we approved your return, please contact us at info@u10sils.com, and we will assist you further.
If you have any additional questions or concerns about purchasing, returns, or shipping, please don't hesitate to reach out to us.
We're here to make your shopping experience as smooth as possible.