FAQ

Welcome to our Frequently Asked Questions (FAQ) page
for the U10SILS - The Ultimate 10-in-1 Stainless Steel Cutlery Set.
We hope to answer all your questions about this versatile cutlery set.

GENERAL

What is the U10SILS?

Is the U10SILS dishwasher safe?

Can I use the U10SILS for hot foods and drinks?

Is the U10SILS eco-friendly?

Can I take the U10SILS on an airplane?

CASE DESIGN

What are the dimensions and weight of the U10SILS case?

What are the dimensions and weight of the U10SILS knife?

What are the dimensions and weight of the U10SILS fork?

What are the dimensions and weight of the U10SILS spoon?

What are the dimensions and weight of the U10SILS straw?

What are the dimensions and weight of the U10SILS chopsticks?

What are the dimensions and weight of the complete U10SILS set (including the case)?

What is the weight of just the U10SILS case and cutlery (without the complete set)?

How does the U10SILS lid double as an oven mitt?

Is the U10SILS lid heat-resistant enough for oven use?

What are the advantages of using the U10SILS lid as an oven mitt?

Can the U10SILS lid be used with any type of cookware?

How do I clean the silicone lid after using it as an oven mitt?

Is the silicone lid of the U10SILS safe for food contact?

Can I purchase the U10SILS lid separately?

SHIPPING AND RETURNS

What is your return policy?

What options are available for returns?

What are the eligibility criteria for a return?

How can I initiate a return?

What should I do if I receive a damaged, defective, or incorrect item?

Are there any exceptions or non-returnable items?

Can I exchange an item for a different one?

What is the European Union 14-day cooling-off period?

How will I receive my refund, and how long will it take?

What should I do if it's been more than 15 business days since my return was approved, and I haven't received my refund?

If you have any additional questions or concerns about purchasing, returns, or shipping, please don't hesitate to reach out to us.
We're here to make your shopping experience as smooth as possible.