FAQ
We spent years perfecting the design of the u10sils case, cutlery,
chopsticks and straws. Here are some frequently asked questions.
General
FAQ
What is u10sils?
u10sils is the first premium cutlery set to come in a dishwasher-safe silicone case, featuring 18/10 stainless steel cutlery, wooden chopsticks, and straw with a cleaning brush. Built for your everyday.
Are all the products food safe?
Yes, u10sils is made from high quality food grade materials.
The cutlery goes through an electromagnetic oxidization process that is food safe. No paint or chemicals are used to produce the colours.
Is u10sils dishwasher safe?
This was one of the most important goals in our design process, making sure everything was ridiculously easy to clean! The case and cutlery have all passed the test of hundreds of cycles in the dishwasher. That being said, hand washing is best for the environment and we highly recommend hand washing the chopsticks and straws.
Is u10sils eco-friendly?
u10sils is made from high quality, long lasting materials. It has the potential to reduce waste across the planet.
Can I take u10sils on an airplane?
While u10sils are generally travel-friendly, we recommend checking with your airline's specific regulations regarding cutlery and utensils in your carry-on luggage to avoid any issues.
Can I use u10sils as a corporate gift?
Yes! u10sils makes a consciences and stylish corporate gift. Choose cutlery and case colours and add your logo to the sleeve and/or the case. Email info@u10sils.com to inquire about your company.
Design
FAQ
What are the dimensions and weight of the u10sils case?
Length: 20 cm | 8"
Width: 4.5 cm | 1.75"
Height: 3 cm | 1.25"
Weight: 77 g | 2.7 oz
What are the dimensions and weight of the u10sils knife?
Length: 16.5 cm | 6.5"
Weight: 69 g | 2.5 oz
What are the dimensions and weight of the u10sils fork?
Length: 16 cm | 6"
Weight: 47 g | 1.6 oz
What are the dimensions and weight of the u10sils spoon?
Length: 16 cm | 6"
Width: 4 cm
Weight: 53 g | 1.8 oz
What are the dimensions and weight of the u10sils straw?
Length: 18 cm | 7"
Diameter: 7 mm
Weight: 9 g | 0.3 oz
What are the dimensions and weight of the u10sils chopsticks?
Length: 18 cm | 7"
Weight: 10 g | 0.3 oz
What is the weight of the complete set?
Weight: 262 g | 9.2 oz
What is the weight of just the case and cutlery?
Weight: 240 g | 8.5 oz
How does the u10sils lid double as an oven mitt?
The u10sils lid is made out of silicone, which is heat-resistant. To use it as an oven mitt, simply cup your hand around the inside of the lid, and you can safely move warmed dishes from the microwave to your desk.
Returns
FAQ
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
What options are available for returns?
We encourage exchanges and offer store credit. Return shipping is free only if the customer chooses to exchange the product. Refunds will take up to 10 days to process.
What are the eligibility criteria for a return?
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You'll also need to provide the receipt or proof of purchase.
How can I initiate a return?
To start a return, please contact us at info@u10sils.com. Returns should be sent to the following address: 112 Ray St. North, Hamilton, ON. Items sent back without requesting a return first will not be accepted.
What should I do if I receive a damaged, defective, or incorrect item?
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will work to evaluate the issue and make it right.
Are there any exceptions or non-returnable items?
No, we're happy to make sure you are satisfied with your u10sils experience.
Can I exchange an item for a different one?
Yes, the fastest way to ensure you get what you want is to return the item you have within 30 days of purchase. Once the return is accepted, you can make a separate purchase for the new item. Return shipping is free only if you choose to exchange the product.
What is the European Union 14-day cooling-off period?
If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. The same eligibility criteria apply as mentioned earlier.
How will I receive my refund, and how long will it take?
We will notify you once we've received and inspected your return, informing you whether the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Keep in mind that it may take some time for your bank or credit card company to process and post the refund as well.
Wholesale
FAQ
Who are wholesale accounts for?
Retailers create a wholesale or B2B account to manage their orders for their stores.
If you would like to bulk order u10sils for a corporate gift, or set up a fundraiser for your organization, school or club, email info@u10sils.com.
How do you create a wholesale account?
Retailers can create an account on our wholesale accounts page. Once you have an account, you can log back in on our regular account page.
If you have any additional questions or concerns about purchasing, returns, or shipping, please contact: info@u10sils.com.