FAQ

We spent years perfecting the design of the u10sils case, cutlery,

chopsticks and straws. Here are some frequently asked questions.

General

What is u10sils?

Are all the products food safe?

Is u10sils dishwasher safe?

Is u10sils eco-friendly?

Can I take u10sils on an airplane?

Can I use u10sils as a corporate gift?

Design

What are the dimensions and weight of the u10sils case?

What are the dimensions and weight of the u10sils knife?

What are the dimensions and weight of the u10sils fork?

What are the dimensions and weight of the u10sils spoon?

What are the dimensions and weight of the u10sils straw?

What are the dimensions and weight of the u10sils chopsticks?

What is the weight of the complete set?

What is the weight of just the case and cutlery?

How does the u10sils lid double as an oven mitt?

Returns

What is your return policy?

What options are available for returns?

What are the eligibility criteria for a return?

How can I initiate a return?

What should I do if I receive a damaged, defective, or incorrect item?

Are there any exceptions or non-returnable items?

Can I exchange an item for a different one?

What is the European Union 14-day cooling-off period?

How will I receive my refund, and how long will it take?

Wholesale

Who are wholesale accounts for?

How do you create a wholesale account?

If you have any additional questions or concerns about purchasing, returns, or shipping, please contact: info@u10sils.com.